# Talkdesk Data Dictionary Documentation

> Welcome to Talkdesk Data Dictionary!  Here you can find a comprehensive list of Talkdesk key metrics and their definitions. The data dictionary provides details about every data attribute and metric available in Talkdesk so you can determine the definition, its calculation if applicable, and details about where to find and how to use it.   All time-based data is presented in the timezone of the account or phone number.

## Guides
- [Account Breakdown](https://data-dictionary.talkdesk.com/docs/account-breakdown.md)
- [Advanced Dialer Call Report Overview](https://data-dictionary.talkdesk.com/docs/advanced-dialer-calls-report.md): Detailed overview of the Advanced Dialer Call Report, including field definitions, call flow, use cases, and support resources.
- [Agents](https://data-dictionary.talkdesk.com/docs/agents.md)
- [AI Conversation Markers](https://data-dictionary.talkdesk.com/docs/va-conversation-markers-on-explore.md)
- [Audit Logs Report](https://data-dictionary.talkdesk.com/docs/audit-logs-data-dictionary.md)
- [Banking Omnichannel Interactions Report](https://data-dictionary.talkdesk.com/docs/banking-omnichannel-interactions-report-copy.md)
- [Calls Report](https://data-dictionary.talkdesk.com/docs/calls.md): Includes all calls that have been made / received during a period of time, as well as detailed information about each one: time, duration, type, agent, call disposition, description, recording, waiting times, etc.
- [Contacts Report](https://data-dictionary.talkdesk.com/docs/contacts-report.md)
- [Contacts' Ring Groups Summary](https://data-dictionary.talkdesk.com/docs/contacts-ring-groups-summary.md)
- [Contacts' Volumes and Durations by day of the week](https://data-dictionary.talkdesk.com/docs/contacts-volume-and-durations-by-day-of-the-week.md)
- [Contacts' Volumes and Durations by hour of day](https://data-dictionary.talkdesk.com/docs/3-contacts-volumes-and-durations-by-hour-of-day.md)
- [Connections Actions Executions Report](https://data-dictionary.talkdesk.com/docs/connections-actions-executions-report.md): Overview of available filters and metrics in the Connections Actions Executions Dashboard.
- [Connections: Rate Limits](https://data-dictionary.talkdesk.com/docs/connections-rate-limits.md)
- [Copilot Recommendations](https://data-dictionary.talkdesk.com/docs/copilot-recommendations.md)
- [Customer Omnichannel Report](https://data-dictionary.talkdesk.com/docs/customer-omnichannel-report.md)
- [Digital Engagement: Digital Contacts](https://data-dictionary.talkdesk.com/docs/digital-engagement-digital-contacts.md)
- [Feedback Flow Report](https://data-dictionary.talkdesk.com/docs/feedback-flow-report.md)
- [Identity Activities](https://data-dictionary.talkdesk.com/docs/identity-activities.md): Includes contact_id, caller identification, phone validation results, spoofing detection outcomes, voice authentication operations and results, fraud risk scores, carrier information, and call timestamps organized by interaction ID.
- [Insurance Omnichannel Interactions Report](https://data-dictionary.talkdesk.com/docs/patient-omnichannel-interactions-report-copy.md)
- [Interaction Custom Fields Report](https://data-dictionary.talkdesk.com/docs/interaction-custom-fields-report.md)
- [Outbound Dialer Calls](https://data-dictionary.talkdesk.com/docs/outbound-dialer-calls.md)
- [Appointment Scheduler Omnichannel Interactions Report](https://data-dictionary.talkdesk.com/docs/outbound-dialer-calls-copy.md)
- [Ring Attempts Report](https://data-dictionary.talkdesk.com/docs/ring-attempts-report.md)
- [Scheduled Callbacks Calls Analysis](https://data-dictionary.talkdesk.com/docs/scheduled-callbacks-calls-analysis.md)
- [Screen Recording Storage Daily Summary Report](https://data-dictionary.talkdesk.com/docs/qm-evaluation-analysis-report-copy.md): This report summarizes the account’s current stored screen recording files daily
- [Studio Flow Execution Report](https://data-dictionary.talkdesk.com/docs/studio-flow-execution-report.md)
- [Teams' Contact Summary Report](https://data-dictionary.talkdesk.com/docs/teams-contact-summary-report.md)
- [Billing Usage by Rate](https://data-dictionary.talkdesk.com/docs/usage-by-rate-report.md)
- [Users' Contact Summary Report](https://data-dictionary.talkdesk.com/docs/users-contact-summary-report.md)
- [WFM Default Adherence Report](https://data-dictionary.talkdesk.com/docs/wfm-default-adherence-report.md)
- [WFM Team Schedules Report](https://data-dictionary.talkdesk.com/docs/wfm-team-schedules-report.md)
- [Agent Details Dashboard](https://data-dictionary.talkdesk.com/docs/agent-details-dashboard.md)
- [Cases](https://data-dictionary.talkdesk.com/docs/cases-1.md)
- [Case History](https://data-dictionary.talkdesk.com/docs/copy-of-cases.md): Detailed metrics and field information for case management.
- [Cases SLA](https://data-dictionary.talkdesk.com/docs/cases-sla.md)
- [Connections Dashboard](https://data-dictionary.talkdesk.com/docs/connections-dashboard.md): Explore available filters and metrics in the Connections Actions Executions Dashboard.
- [Contacts' Service Level](https://data-dictionary.talkdesk.com/docs/contacts-service-level.md)
- [Digital Engagement: Email Channel](https://data-dictionary.talkdesk.com/docs/digital-engagement-email-channel.md)
- [Digital Engagement: SMS Channel](https://data-dictionary.talkdesk.com/docs/digital-engagement-sms-channel.md)
- [Inbound Contacts' Volumes and Durations](https://data-dictionary.talkdesk.com/docs/inbound-contacts-volumes-and-durations.md)
- [Number Details Dashboard](https://data-dictionary.talkdesk.com/docs/number-details-dashboard.md)
- [Ring Attempts](https://data-dictionary.talkdesk.com/docs/ring-attempts.md)
- [Calls Analysis](https://data-dictionary.talkdesk.com/docs/calls-analysis.md)
- [Cases](https://data-dictionary.talkdesk.com/docs/cases.md): Each entry includes comprehensive details about a case, including the case ID, subject, group, assignee, priority, status, and more.
- [Contacts Dataset](https://data-dictionary.talkdesk.com/docs/contacts.md)
- [Digital Engagement: DNC (Do Not Contact) Dataset](https://data-dictionary.talkdesk.com/docs/digital-engagement-dnc-do-not-contact-dataset.md): Review the Digital DNC dataset fields used to track messaging consent status and audit updates across contacts.
- [Digital Engagement: Messaging Contacts Dataset](https://data-dictionary.talkdesk.com/docs/digital-engagement-messaging-contacts-dataset.md)
- [Feedback Flow](https://data-dictionary.talkdesk.com/docs/feedback-flow.md)
- [Identity Activities](https://data-dictionary.talkdesk.com/docs/copy-of-identity-activities.md): Includes contact_id, caller identification, phone validation results, spoofing detection outcomes, voice authentication operations and results, fraud risk scores, carrier information, and call timestamps organized by interaction ID.
- [QM Evaluation Analysis](https://data-dictionary.talkdesk.com/docs/qm-evaluation-analysis.md)
- [QM Random Sampling](https://data-dictionary.talkdesk.com/docs/qm-random-sampling.md)
- [Ring Attempts Dataset](https://data-dictionary.talkdesk.com/docs/ring-attempts-dataset.md)
- [Studio Flow Execution Dataset](https://data-dictionary.talkdesk.com/docs/studio-flow-execution-dataset.md)
- [WFM Schedules](https://data-dictionary.talkdesk.com/docs/reporting-schedules.md)
- [Live Metrics](https://data-dictionary.talkdesk.com/docs/live-dashboard-metrics.md)