Outbound Calls Voicemail

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Outbound Calls Voicemail

Default Reports

Account Breakdown
Activity Report
Advanced Dialer Calls Report
Agent Dispositions (inbound and outbound)
Agent Status
Agents
Agents Breakdown
AI Conversation Markers
Audit Logs Report
Banking Omnichannel Interactions Report
Calls Report
Contacts Report
Contacts' Ring Groups Summary
Contacts' Volumes and Durations by day of the week
Contacts' Volumes and Durations by hour of day
Copilot Recommendations
Customer Omnichannel Report
Disposition Codes (inbound and outbound)
Digital Engagement: Digital Contacts
Digital Engagement: Digital Messages
Feedback Flow Report
Insurance Omnichannel Interactions Report
Interaction Custom Fields Report
Numbers Breakdown
Numbers
Numbers Disposition Codes (Inbound and Outbound)
Outbound Dialer Calls
Patient Omnichannel Interactions Report
Performance Management Results Analysis Report
Performance Management Improvement and Attainment Report
Performance Management Results Trend Report
QM Evaluation Analysis Report
Ring Attempts Report
Ring Attempts Summary
Screen Recording Storage Daily Summary Report
Studio Flow Execution Report
Tags Breakdown
Talkdesk Phone Call Reports
Teams' Contact Summary Report
Usage by Contact Country Report
Usage by Phone Number Report
Usage by Rate Report
Usage by Ring Group Report
Usage by Type Report
Usage Cost Report
Usage Transactions Report
Users' Contact Summary Report
WFM Default Adherence Report
WFM Default Timeseries Report
WFM Team Schedules Report

Explore API Reports

User Status Report via Explore API

Default Dashboard (historical metrics)

Agent Contacts Volumes and Durations
Agents
Agent Details Dashboard
Agent Sentiment
Billing
Calls
Cases
Cases SLA
Contacts' Service Level
Digital Engagement: Chat Channel
Digital Engagement: Email Channel
Digital Engagement: SMS Channel
Digital Engagement: Default Dashboard
Dispositions
Inbound
Inbound Contacts' Volumes and Durations
Numbers
Number Details Dashboard
Outbound
Outbound Contacts' Volumes and Durations
Recent Activity Multichannel
Ring Attempts
Service Level

Create Datasets

Agent Activity Analysis
Calls Analysis
Cases
Contacts Dataset
Digital Engagement: Messaging Contacts Dataset
Digital Engagement: Messaging Traffic Dataset
Numbers Analysis
Outbound Dialer Campaign Records Dataset
PM Analysis
PM Trends
QM Evaluation Analysis
QM Random Sampling
Ring Attempts Dataset
Ring Groups (Queues) Analysis
Studio Flow Execution Dataset
User Status
WFM Custom Adherence Report
WFM Schedules
WFM Timeseries

Custom Table Calculations

Functions
Operators

Live

Live Metrics

Glossary of Call Types

Abandoned Calls
Inbound Calls
Missed Calls
Short-Abandoned Calls
Outbound Calls
Outbound Connected Calls
Outbound Calls Voicemail
Outbound Not Connected Calls
Voicemails