Talkdesk Data Dictionary

Welcome to the Talkdesk Data Dictionary!

Here you can find a comprehensive list of Talkdesk key metrics and their definitions. The data dictionary provides details about every data attribute and metric available in Talkdesk, so you can determine the definition, its calculation if applicable, and details about where to find and how to use it.

All time-based data is presented in the timezone of the account or phone number.