User Status Report via Explore API

The User Status report is available via Explore API, and it provides a raw log of user status changes occurring in Talkdesk®.

Usage
Specifying user_status type in the Explore API /reports/user_status/jobs path.

Metric Name

Example

Description

Calculation

Metric Type

Perspective

User Name

Name Surname

Full name of the user who underwent the status change.

no calculation

String

agent

User Email

[email protected]

Email of the user who underwent the status change.

no calculation

E-mail

agent

User ID

xpt-124-asdc

Unique identifier of the user who underwent the status change.

no calculation

String

agent

Status Label

Away

Label assigned to the status.

no calculation

String

agent

Status Start At

2016-01-29 10:30:00

Start datetime of this status session.

no calculation

Date time

agent

Status End At

2016-01-29 10:30:14

End datetime of this status session.

no calculation

Date time

agent

Status Time

14

Total duration of the time spent in this status by the user (in seconds).

no calculation

Int

agent

Is User Active

true

Whether the user is active in Talkdesk.

no calculation

Boolean

agent

Team ID

9876qwertasdc12345poiuc

The team the agent was on when the status change occurred (null if the agent wasn't on a team).

no calculation

String

agent

Ring Groups

rg1+rg2+rg3

The queue to which the agents are associated to at the assignment moment. The Ring Groups allow the assignment/routing system to know where to allocate each contact.

no calculation

String

agent