Agent Dispositions (inbound and outbound)

Details the inbound or outbound dispositions selection per agent.

All available filters in the Agents Inbound Dispositions Report:

Metric Name	Description	Calculation	Metric Type	Perspective
User Name	Name of the user.	no calculation	String	User
Data Status	You can include or exclude records with errors. This filter will have three options available: “Valid”, “Damaged”, and “All”. By default, only “Valid” records will be visible. Valid Records - Regularly Processed Records. Damaged Records - Those are corrupted caused by missing events in call records.	No calculation	String
Disposition 1	Per agent disposition 1 is defined by users for inbound on one report and for outbound on the corresponding outbound dispositions report. Disposition 1 can be different on the inbound and on the outbound report, depending on what the user has defined.	COUNT [disposition_1]	Count
Disposition 2	Per agent disposition 2 is defined by users for inbound on one report and for outbound on the corresponding outbound dispositions report. Disposition 2 can be different on the inbound and on the outbound report, depending on what the user has defined.	COUNT [disposition_2]	Count	Queue, Agent
Disposition (...) n	Per agent disposition (...) n is defined by users for inbound on one report and for outbound on the corresponding outbound dispositions report. Disposition (...) n can be different on the inbound and on the outbound report, depending on what the user has defined.	COUNT [disposition_n]	Count	Queue, Agent