Ring Attempts Summary

The set of dimensions that allows analyzing if whether a call was answered, ignored or rejected by an agent

Type detail

count - origins from a count within a distribution
date - measures that contain dates
number - measures that contain numbers
string - measures that contain letters or special characters
sum - sum of values within a distribution

Name	Description	Type	Format	Section	Filter	Field
Answered Ring Attempts	Ring attempts that reached an agent and were answered.	sum	##	Ring Attempts	no	measure
% Answered Ring Attempts	The % Ring attempts that reached an agent and were answered for the given timeframe and other filtering. The percentage is calculated considering the Total Ring Attempts.	percentage	## .#%	Ring Attempts	no	measure
Data Status	You can include or exclude records with errors. This filter will have three options available: “Valid”, “Damaged”, and “All”. By default, only “Valid” records will be visible. Valid Records - Regularly Processed Records. Damaged Records - Those are corrupted caused by missing events in call records.	String	Valid/Damaged	Filters	Yes	Dimension
Date	The time reference used to filter the timeframe for analysis, based on the started at timestamp of each ring attempts.	date		Filters	yes	dimension
Ignored Ring Attempts		sum	####	Ring Attempts	no	measure
% Ignored Ring Attempts	The % of Ring Attempts where the ring time of the ring was exhausted before the Agent accepted the contact. the ring Attempts for the given timeframe and other filtering. The percentage is calculated considering the Total Requested Ring Attempts.	percentage	## .#%	Ring Attempts	no	measure
Rejected Ring Attempts		sum	####	Ring Attempts	no	measure
% Rejected Ring Attempts	The % of the Ring Attempts where there was an explicit action from the Agent and clicked the button to reject the contact for the given timeframe and other filtering. The percentage is calculated considering the Total Requested Ring Attempts.	percentage	## .#%	Ring Attempts	no	measure
Name	The user name. User to whom the ring attempt(s) were directed	string		User	yes	dimension
Team Name	The team of the last agent to whom the ring attempt was directed. Null if such an agent is not on a team.	string		Teams	yes	dimension
Timezone	By default filters the distribution to your Account Timezone. You can pick another different timezone to be reflected in your report (account timezone can be changed under Admin >> Preferences in your account).	string		Filters	yes	dimension
Total Ring Attempts	Attempts that successfully rang the Agent.	sum	###	Ring Attempts	no	measure