User Status
Users
| Name | Descriptions | Calculation | Metric Type | Perspective |
|---|---|---|---|---|
| User Name | The user's name. | No calculation. | String | User |
| The user's email. | No calculation | String | User | |
| Is the User Active | This field gives us information about the user's account subscription. If the user has the subscription active, then the field is marked as true. If the the subscription is deactivated, then the field is marked as false. (This field it's not related to the user's status). | No calculation | String | User |
| User ID | Unique user identifier. | No calculation | String | User |
User Status
| Name | Description | Calculation | Metric Type | Perspective |
|---|---|---|---|---|
| Concatenated User Queues | The name of all queues, separated by "+", to where users are allocated to. E.g., here, it will appear as "QueueA+QueueB+QueueC". | No calculation | String | User Status |
| Queue Name | The name of the queue to where users are allocated to. Please note: If the user has more than one queue assigned, the data will be on a status level and not a queue level only. | No calculation | String | User Status |
| Team ID | Unique identifier of the user's team. | No calculation | String | User Status |
| Team Name | Team to which the user belongs at a finished timestamp event. | No calculation | String | User Status |
| Status End Time | Status finished timestamp. | No calculation | Date Time | User Status |
| Breakdown By Status End Date | Breakdown of the Status finished timestamp. The breakdown can be by date, hour, minute, month, quarter, time, week, or year. | No calculation | Date Time | User Status |
| Status Start Time | Status started timestamp. | No calculation | Date Time | User Status |
| Breakdown by Status Start Date | Breakdown of the Status started timestamp. The breakdown can be made by date, hour, minute, month, quarter, time, week, or year. | No calculation | Date Time | User Status |
| Total Status Duration - Seconds | Time in seconds spent in status per user (= status_finished - status_started). | No calculation | Time in seconds | User Status |
| Base Status | Base Status represents the default status: available, after call work, on a call, busy, or away. | No calculation | String | User Status |
| Status User Icon | Color icon and status name that represents the status where the user is on. | No calculation | Icon and string | User Status |
| Status Name | Name of the default or custom status the user is referring to. | No calculation | String | User Status |
| Concatenated Status | Concatenation of base status and custom status (in case the custom status is used ). E.g., if the user selects the default away it will appear as "away". In case, the user selects a custom status it will appear as "away custom_status". | No calculation | String | User Status |
Updated 9 months ago