QM Evaluation Analysis Report
The QM default report is a subset of the data fields collected during an evaluation. These will allow the user to create the reports needed by extracting the data using the API, even without access to the “Create” report feature.
These are the available filters in the QM Evaluation Analysis default report:
- Date
- Agent Name
- Evaluator Name
- Form Name
- Ring Group Names
- Team Name
The following fields are available in this report and for extraction:
| Field Name | Example/format | Notes |
|---|---|---|
| Agent | Tom Agent ([email protected]) [349485789f228e60070f9d28] | |
| Agent ID | 349485789f228e60070f9d28 | Unique agent ID. |
| Agent Name | Tom Agent | |
| Agent Email | [email protected] | |
| Team Name | ||
| Evaluator ID | 8475gh29j48afe45634a522f | Unique evaluator ID. |
| Evaluation Version | Numeric | This number indicates the version of the evaluation. Zero means it’s the original version, and never edited before. |
| Evaluator Name | User that performed the evaluation. | |
| Ring Group Names | List of the ring group or queue names the interaction belongs to. | |
| Evaluation ID | e928dhj57-2e5c-43a1-ab01-ccjasdh8ef4f0a | Unique evaluation ID. |
| Evaluation Obtained Score | Numeric | Achieved score. |
| Evaluation Max Score | Numeric | Maximum score possible for this evaluation. |
| Form ID | 93uejd8345h62854f801762e192416000a | Unique ID of the form used for the evaluation. |
| Form Name | AI Form 3.0 | |
| Section ID | 8af2b55d8027456e018046a1a57f49dd | Unique section ID. It can be “null” when the section is the “Header”. |
| Section Name | Name/title given to the section. | |
| Section Obtained Score | Achieved score for the section. | |
| Section Max Score | Maximum possible score for the section. | |
| Question ID | 8af2b55d8027456e018046a1a57f49d8 | Unique question ID. |
| Question Type | - “MultipleChoiceQuestion” - “TextQuestion” - “DropdownSingleChoice” - “CheckBoxQuestion” | One of the types of questions available on the form builder. |
| Question Text | Text of the question. This is the text written when creating the form. | |
| Question Answer | The text of the answer given to the question. | |
| Question Obtained Score | Score that was obtained in the evaluation of the question. | |
| Question Max Score | Maximum score possible for the question. | |
| Evaluation Time | 2021-09-13 9:32:31 | Date/Time when the evaluation was performed/edited last. |
| First Evaluated on | 2021-09-13 9:32:31 | Date and time when the first version of the evaluation occurred. It can be “null” if there is only one version of the evaluation. |
| Interaction ID | 61538ffff53e4c001bab3778 | Unique interaction ID. This is the interaction being evaluated. |
| Interaction Reference | URL, Text | Reference added to ad-hoc evaluations. Can be “null” if the field was left empty or the evaluation was initiated from an interaction. |
| Header ID | 2d0ef6fb-fdc3-4838-a2ff-23240eb9b353 | Unique identifier for a header section. |
| Header Text | “Additional call information” | Text input added as identification of the header (the “Header” title). |
| Branch to | When an answer has a branching option configured, the destination of the branching will be identified here. |
Note
For further information regarding these fields, please check this link.
Updated over 1 year ago