The QM default report is a subset of the data fields collected during an evaluation. These will allow the user to create the reports needed by extracting the data using the API, even without access to the “Create” report feature.
These are the available filters in the QM Evaluation Analysis default report:
- Agent Name
- Evaluator Name
- Form Name
- Ring Group Names
- Team Name
The following fields are available in this report and for extraction:
Tom Agent ([email protected]) [349485789f228e60070f9d28]
Unique agent ID.
Unique evaluator ID.
This number indicates the version of the evaluation. Zero means it’s the original version, and never edited before.
User that performed the evaluation.
Ring Group Names
List of the ring group or queue names the interaction belongs to.
Unique evaluation ID.
Evaluation Obtained Score
Evaluation Max Score
Maximum score possible for this evaluation.
Unique ID of the form used for the evaluation.
AI Form 3.0
Unique section ID. It can be “null” when the section is the “Header”.
Name/title given to the section.
Section Obtained Score
Achieved score for the section.
Section Max Score
Maximum possible score for the section.
Unique question ID.
One of the types of questions available on the form builder.
Text of the question. This is the text written when creating the form.
The text of the answer given to the question.
Question Obtained Score
Score that was obtained in the evaluation of the question.
Question Max Score
Maximum score possible for the question.
Date/Time when the evaluation was performed/edited last.
First Evaluated on
Date and time when the first version of the evaluation occurred. It can be “null” if there is only one version of the evaluation.
Unique interaction ID. This is the interaction being evaluated.
Reference added to ad-hoc evaluations. Can be “null” if the field was left empty or the evaluation was initiated from an interaction.
Unique identifier for a header section.
“Additional call information”
Text input added as identification of the header (the “Header” title).
When an answer has a branching option configured, the destination of the branching will be identified here.
For further information regarding these fields, please check this link.
Updated 2 months ago