Usage by Contact Country Report
The usage by contact country report provides a breakdown of the charges to the account per contact country. The default date range for the report is the previous month.
The following fields are available in this report and for extraction:
| Name | Description | Format |
|---|---|---|
| Direction | Direction of the call. | String |
| Talkdesk Number Country | The Country Code of the Agent's Phone Number. | String |
| Contact Number Country | The Country Code of the customer Phone Number. | String |
| Charged Country | The Country Code for which rate was applied. For inbound calls, it shows the Talkdesk Number Country. For outbound calls, it shows the Contact Number Country. | String |
| Total charged amount | Total amount that was charged. | String |
Updated over 1 year ago