Usage by Contact Country Report

The usage by contact country report provides a breakdown of the charges to the account per contact country. The default date range for the report is the previous month.

The following fields are available in this report and for extraction:

DirectionDirection of the call.String
Talkdesk Number CountryThe Country Code of the Agent's Phone Number.String
Contact Number CountryThe Country Code of the customer Phone Number.String
Charged CountryThe Country Code for which rate was applied. For inbound calls, it shows the Talkdesk Number Country. For outbound calls, it shows the Contact Number Country.String
Total charged amountTotal amount that was charged.String