Studio Flow Execution Dataset

Name

Description

Type

Format

Section

Filter

Field

Major Version

Number of the major version of the executed component (e.g. “2” in “2.1.x”).

number

Component

No

Dimension

Minor Version

Number of the
minor version of
the executed
component (e.g.
"1" in "2.1.x").

number

Component

No

Dimension

Name

Name of the executed component.

string

Component

No

Dimension

Patch Version

Represents the
patch version of
the executed
component.
The patch
segment
accepts the
wildcard “x”,
which
represents the
latest patch
version under
the given minor
version.

Title

Title of the executed component.

string

Component

No

Dimension

Version

Version of the executed component. This version information is a combination of the information displayed in the “Major Version”, “Minor Version” and “Patch Version” fields.

string

Component

No

Dimension

Name

Name of the executed step.

string

Executed Step

No

Dimension

Step Definition ID

Step's unique identifier, in the scope of the flow definition it belongs to.

string

Executed Step

No

Dimension

Flow Definition ID

Flow version / definition unique identifier.

string

Flow Definition

No

Dimension

Name

Name of the executed flow.

string

Flow Definition

No

Dimension

Call_SID

Internal carrier assigned identifier used for troubleshooting purposes. Only filled on inbound voice flows.

string

Studio Flow Execution

No

Dimension

Component Name

Name of the executed component.

string

Studio Flow Execution

No

Dimension

Component Version

Version of the executed component.

string

Studio Flow Execution

No

Dimension

Destination Number

Number the contact person used to reach Talkdesk, for inbound voice flow types.

string

Studio Flow Execution

No

Dimension

Duration Ms

The amount of time, in milliseconds, the step takes to execute.

number

Studio Flow Execution

No

Dimension

Exit Name

Name of the exit the step execution went through.

string

Studio Flow Execution

No

Dimension

Flow Definition ID

Flow version / definition unique identifier.

string

Studio Flow Execution

No

Dimension

Flow Execution ID

Flow execution unique identifier.

string

Studio Flow Execution

No

Dimension

Flow Execution Finished Date

The date when the Studio flow finished executing.

date

yyyy-mm-dd

Studio Flow Execution

No

Dimension

Flow Execution Finished Month

The month when the Studio Flow finished executing.

date

yyyy-mm

Studio Flow Execution

No

Dimension

Flow Execution Finished Quarter

The quarter when the Studio flow finished executing.

date

yyyy-Qx

Studio Flow Execution

No

Dimension

Flow Execution Finished Time

The time when the Studio flow finished executing.

date

yyyy-mm-dd hh:mm:ss

Studio Flow Execution

No

Dimension

Flow Execution Finished Week

The week when the Studio flow finished executing.

date

yyyy-mm-dd

Studio Flow Execution

No

Dimension

Flow Execution Finished Year

The year when the Studio flow finished executing.

date

yyyy

Studio Flow Execution

No

Dimension

Interaction_ID

Interaction identifier, when the flow executes in the scope of an interaction. This value is unique for each flow execution.

string

Studio Flow Execution

No

Dimension

Origin Number

Number the call came from. Only filled on inbound voice flows.

string

Studio Flow Execution

No

Dimension

Step Definition ID

Step's unique identifier, in the scope of the flow definition it belongs to.

string

Studio Flow Execution

No

Dimension

Step Execution Order

Sequence number of the step in the flow execution.

number

Studio Flow Execution

No

Dimension

Step Execution Started Date

The date when the step started executing.

date

yyyy-mm-dd

Studio Flow Execution

No

Dimension

Step Execution Started Month

The month when the step started executing.

date

yyyy-mm

Studio Flow Execution

No

Dimension

Step Execution Started Quarter

The quarter when the step started executing.

date

yyyy-Qx

Studio Flow Execution

No

Dimension

Step Execution Started Time

The time when the step started executing.

date

yyyy-mm-dd hh:mm:ss

Studio Flow Execution

No

Dimension

Step Execution Started Week

The week when the step started executing.

date

yyyy-mm-dd

Studio Flow Execution

No

Dimension

Step Execution Started Year

The year when the step started executing.

date

yyyy

Studio Flow Execution

No

Dimension

Time In Step Execution

The amount of time, in seconds, a step takes to execute.

number

hh:mm:ss

Studio Flow Execution

No

Dimension

Time in Step Execution - Milliseconds

The amount of time, in milliseconds, a step takes to execute.

number

Studio Flow Execution

No

Dimension

Abandon Rate

Average number of times a step exits through “room_finished”, meaning the call was abandoned by the contact person while in this step.

number

0.00%

Measures

No

Measure

Looping Ratio

Average number of loops in a step. A loop in a step occurs any time a flow execution re-enters that step.

number

0.00

Measures

No

Measure

Number of Calls

The total of times a step is executed in different flows. If a step is executed multiple times in the same flow execution, it will only count as one execution towards the calculation of “Number of Calls”.

number

Measures

No

Measure

Number of Executions

The total of times a step is executed. If a step is executed multiple times in the same flow execution, all those executions will count towards the calculation of “Number of Executions”.

number

Measures

No

Measure

Time in IVR - Seconds

Average amount of time, in seconds, a step takes to execute. If a step is executed multiple times in the same flow execution, each passing counts separately towards the calculation of “Time in IVR - Seconds”.

number

Measures

No

Measure

Date

By default is set for the past day. It can be changed according to users needs to provide a different time frame for the analysis.

date

yyyy-mm-dd hh:mm:ss

Yes

Timezone

By default, filters the distribution to your Account Timezone. When updated, will reflect the updated hours according to the selected timezone.

Yes