Interaction Custom Fields Report

Interaction Custom Fields Report enables the use of custom data and relates it with Talkdesk Interactions.
To use this report, you must use the Reporting Custom Field API to insert/update the custom data.
These are the available filters in the Interaction Custom Fields Report:

  • Date (filters by the filter "Created at time").
  • Timezone.
  • Interactions Id.
  • Updated (Yes/No).

Metric Name

Description

Allow Nulls

Notes

Interaction Id

Field type text. Should be used to store the interaction ID.

No

It’s not mandatory to insert an existing interaction ID (but it’s highly recommended).
The maximum allowed input is 100 characters.

Created at time

The date when this entry was created.

N/A

This field is not editable.

Updated at

The date when this entry was last updated.

N/A

This field is not editable.

Text Custom Field N1

Text Custom Field N1
Text field

Yes

The maximum allowed input is 256 characters.

Text Custom Field N2

Text Custom Field N1
Text field

Yes

The maximum allowed input is 256 characters.

Text Custom Field N3

Text field

Yes

The maximum allowed input is 256 characters.

Text Custom Field N4

Text field

Yes

The maximum allowed input is 256 characters.

Int Custom Field N1

Int field

Yes

Int Custom Field N2

Int field

Yes

Float Custom Field N1

Float field

Yes

Float Custom Field N2

Float field

Yes

Timestamp Custom Field N1

Date time field

Yes

Example of allowed format: "2021-01-01T00:00:00".
The maximum allowed input is 19 characters.