Agent Status

Lists the duration (including start and end time) that agents have been in each status.

All available filters in the Agents Status Report:

Agent
Agent Ring Group
Call Ring Group
Date
Dedicated Line
Timezone
Active Agent

Note: In the metrics related to the time spent in a status, you may notice a slight difference in the figures, between Explore and the Agents tab (plus scheduled reports). For example, in a timeframe of 24 hours, there may be a difference of a few seconds. This is due to improvements in the data granularity brought by Explore.

Metric Name	Description	Calculation	Metric Type	Perspective
User Name	The name of the user.	no calculation	String	user
Email	The agent's email.	no calculation	String	user
Agent Active?	This field gives us information about the subscription of the agent's account. If the agent has the subscription active, then the field is marked as true, if the agent has the subscription deactivated, then the field is marked as false. (This field it's not related to the agent's status).	no calculation	String	user
Status	The default or custom status the report line is referring to.	no calculation	String	user
Start Time	Status started timestamp.	no calculation	Date time	user
End Time	Status finished timestamp.	no calculation	Date time	user
Duration	Time spent in status per agent (status_finished-status_started).	no calculation	Time in seconds	user
Team	Team to which the agent belongs at a finished timestamp event.	no calculation	String	user