PM Analysis

This dataset is available for accounts that have Performance Management (PM) enabled.

Desired Field

Description

Type

Format

Filter

Field Type

Agent

Concatenated value consisting of the “Agent Name”, “Agent Email”, and “Agent ID”.

Text (string)

Yes

Dimension

Agent ID

Unique Talkdesk Agent ID.

Number

Yes

Dimension

Agent Email

Unique Agent Email Address.

Text (string)

Yes

Dimension

Agent Name

Agent Name.

Text (string)

Yes

Dimension

Measure Name

Measure (KPI) Name.

Text (string)

Yes

Dimension

Team ID

Unique Team ID.

Number

Yes

Dimension

Team Name

Unique Team Name.

Text (string)

Yes

Dimension

Queue Type

The hierarchical nature of the Ring Group: “Single” or “Aggregate”.

Text (string)

Yes

Dimension

Queue Name

Unique Ring Group Name.

Text (string)

Yes

Dimension

Volume

A whole number count of the unique data points considered for the Result Value.

Number

0

Yes

Dimension

Result Value

The Result Value for the Measure.

Number

0.00

Yes

Dimension

Goal Value

The goal in place during the reporting period.

Number

0.00

Yes

Dimension

Mean Value

The simple arithmetic mean of the result values for the selection.

Number

0.00

Yes

Dimension

Interval Type

The level at which results are aggregated: Daily, Weekly, among others.

Text (string)

Yes

Dimension

Leaderboard Date

The date of the leaderboard results. Weekly and Monthly are aligned to the start day of the week /month.

Date

YYYY-MM-DD

Yes

Dimension