Audit Logs Report

Audit logs are fundamental to detecting unlawful data usage and responding to data breach vulnerabilities. Audit logs are produced by each product team and gathered in Talkdesk’s data platform.

These are the available filters in the Audit Logs Report:

Date.
Operation.
Timezone.

The audit logs report has the following information available for extraction:

Recordings:

Consult what recordings are available and their metadata.
Listen to a recording media file.

Ring groups:

Consult ring groups content.
Add, update or remove a user ring group.
Update the team ring group’s.
Create a UC phone ring group.

Agents (users):

Consult a user list.
Consult a specific user.
Create, update or delete a user.

Phone numbers:

Consult regulatory information.
Consult number details.
Consult number lists.
Search, import or modify a number.
Purchase or release a number
Add, delete or update a number.
Add, consult or update orders and order lists.

Authorization:

Create, remove or update roles.
Update user(s) role.

Talkdesk ID:

Failed login attempts.
Create, remove or update OAuth Client.
Create, remove or update OAuth Client keys.
User session created or revoked.
Create or update password policies.
Reset or change user password.
Register or remove multifactor authentication (MFA).

Billing:

Account credit card added.
Auto recharge updates.
Billing contacts updates.
Buy licenses.
Credits added.

Studio:

Update the steps of a flow (on save, after adding, updating, or removing steps).
Publish a flow.
Update the context of a flow (on save, after updating the “manage context” or the variables in the flow context).
Update the name and/or description of a flow.
Delete a flow (all versions).
Delete a specific version of a flow.
Create a new version of a flow (on create, duplicate, and restore actions).

Voice Settings:

Voice Channel Settings are updated.

Usage: The structure of the Audit logs report will have the following format:

Field name	Description	Type	Can be empty	Example
Actor ID	ID of user or system.	String	Yes	d39de99b-f492-46c3-9618-950be55c7f2c
Generator Name	Identification of the affected system. Pre-defined list of all Talkdesk systems	String	Yes	TALKDESK-ID
IP Addresses	List of Strings with the IP address of the component producing the event	String	Yes	[8.8.8.8,10.0.0.1]
Operation	Use case of the action being executed on the resource	String	No	Password Recovery
Platform Tid (Talkdesk Identifier)	The TID is the Talkdesk platform tracking identifier	String	Yes	d39de99b-f492-46c3-9618-950be55c7f2c
Resource ID	The resource ID that identifies the resource being operated on. This could be the Talkdesk Resource Identifier (TRI) if it existed, or a URI	String	Yes	/session/revoke
Operation Status	SUCCESS, FAIL	String	Yes	SUCCESS
User Agent	User agent responsible for the request	String	Yes	Chrome/64.0.3282.167
Timestamp	IISO8601 timestamp string with milliseconds precision in UTC	Timestamp	No	2017-09-11T20:29:04.123
User ID	Agent’s identification number used	String	Yes	d39de99bf49246c39618950be55c7f2c
Agent Name	Agent’s identification number used	String	Yes	Name Surname
Agent Email	Agent’s email	String	Yes	[email protected]

Available operations: The operations available for extraction in the Audit Logs report are:

Audited systems	Available operations	Description
Recordings	read_call_recordings	Consult the list of a call’s recordings
	read_recording_media_file	Listen a call recording
	read_recording	Consult a specific call recording’s metadata
Ring groups	read_ring_groups	Consult list of all ring groups
	update_user_ring_groups	Update the ring groups associated to the user
	read_team_ring_groups	Consult ring groups from a specific team
	assign_users_ring_groups	Assign multiple ring groups to multiple users
	unassign_users_ring_groups	Unassigned multiple ring groups from multiple users
	read_ring_group_users	Consult the list of users assigned to a ring group
	update_team_ring_groups	Update the ring groups associated to a team.
	create_uc_phone_ring_group	Create a UC Phone Ring Group.
Agents (users)	read_core_user	Consult an agent/user
	update_core_user	Update an agent/user
	read_core_user_list	Consult an agent/user list
	create_core_user	Create an agent/user
	delete_core_user	Delete an agent/user
Phone numbers	IMPORT_NUMBER	Import a number
	RETRIEVE_REGULATORY_INFO	Consult regulatory information
	SEARCH_NUMBER	Search for a number
	RELEASE_NUMBER	Deletion of a number
	MODIFY_NUMBER	Change number friendly name
	RETRIEVE_ORDERS	Retrieve order list
	PURCHASE_NUMBER	Purchase a number
	PLACE_ORDER	Placed an order
	REQUEST_ASSET_LINK	Request download link
	UPDATE_ORDER	Updated an order
	ADD_OR_UPDATE_NUMBER	Add or update number entity
	RETRIEVE_NUMBER_LIST	Consult a number list
	REMOVE_NUMBER	Deletion of a number
	RETRIEVE_DATA_LOOKUP	Request a data look up
	RETRIEVE_ORDER_LIST	Consult an order list
	RETRIEVE_NUMBER_DETAILS	Consult number details
	ADD_OR_UPDATE_ORDER	Add or update order
Authorization	role_updated	A role was updated
	role_created	A role was created
	role_deleted	A role was deleted
	acl_role_updated	A user was assigned to a role
	acl_role_users_updated	One or more users were assigned to a role
Talkdesk-id	ip_ranges_allowlist_updated	IP allowlist was updated
	login_attempt	User login attempt failed
	mfa_mechanism_registered	A MFA mechanism was registered for a user
	mfa_mechanism_removed	A MFA mechanism was removed from a user
	oauth_client_created	An OAuth client was created
	oauth_client_edited	An OAuth client was altered
	oauth_client_revoked	An OAuth client was removed
	oauth_client_key_created	An OAuth client’s public/private key pair was created
	oauth_client_key_revoked	An OAuth client’s public/private key pair was removed
	oauth_client_redeem_authorization_code	Authorization code was consumed/redeemed as part of user OAuth flows (example, login)
	oauth_client_secret_regenerated	An OAuth client’s secret was regenerated
	password_policies_created	Account’s password policies were created (part of account provisioning)
	password_policies_updated	Account’s password policies were altered
	tenant_created	Customer account was created
	user_authentication_settings_updated	User account’s authentication settings were altered (example, mandatory 2FA setting enabled)
	user_issue_authorization_code	Authorization code issued as part of user OAuth flows (example, login)
	user_password_changed	User password was updated via change password user flow
	user_password_reset	Update the user password after complete forgot password flow
	user_resend_invitation	User invitation email was sent again due to resend request
	user_session_created	User session was created (example, on login)
	user_session_revoked	User session was revoked (example, on logout)
Billing	add_account_credit_card	Account credit card was added
	add_credits	New credits were added
	buy_licenses	New licenses were purchased
	update_auto_recharge	Auto recharge was updated
	update_billing_contacts	Billing contacts were updated
Studio	update_flow_steps	Update the steps of a flow (on save, after adding, updating, or removing steps)
	publish_flow	Publish a flow
	update_flow_context	Update the context of a flow (on save, after updating the manage context or the variables in the flow context)
	update_flow	Update the name and/or description of a flow
	delete_flow	Delete a flow (all versions)
	delete_flow_version	Delete a specific version of a flow
	create_flow	Create a new version of a flow (on create, duplicate ,and restore actions)
Voice Settings	update_voice_platform_settings	Voice Channel settings are updated