AI Conversation Markers
The “AI Conversation Markers” report provides a detailed view of Conversation Markers' hits, allowing tracking of how many times the conversation marker was hit, by whom, when, and in which channel.
These are the available filters:
- AI Conversation Markers Date Filter
- AI Conversation Markers Conversation Marker Hit ID
- Channel Name Channel Type
- Conversation Interaction ID
- Conversation Marker Name
| Metric name | Description | Calculation | Metric Type |
|---|---|---|---|
| Timestamp | When the marker was triggered | No calculation | Date/Time |
| VA Name | Virtual Agent name | No calculation | String |
| VA ID | Virtual Agent identifier | No calculation | String |
| Interaction ID | Unique interaction identifier | No calculation | String |
| Session ID | Session identifier | No calculation | String |
| Marker Name | Name of the specific marker | No calculation | String |
| Channel Type | The communication channel (e.g., voice, web chat). | No calculation | String |
| Marker Hit ID | Unique identifier for the marker hit | No calculation | String |
Updated about 2 months ago