Dispositions

Metric NameDescriptionCalculationMetric Type
Total Calls (in) Total incoming calls per disposition.COUNT call type = inbound AND Recorded Disposition [custom]Count
Percent Calls (in) Percentage of inbound disposition count by total dispositions.COUNT call type = inbound AND Recorded Disposition [custom] / Count call type = inbound AND All Recorded Dispostions [custom]Percentage
Total Calls (out) Total outgoing calls per disposition.COUNT call type = outbound AND Recorded Disposition [custom]Count
Percent Calls (out) Percentage of outbound disposition count by total dispositions.COUNT call type = outbound AND Recorded Disposition [custom] / Count call type = outbound AND All Recorded Dispostions [custom]Percentage