Dispositions
| Metric Name | Description | Calculation | Metric Type |
|---|---|---|---|
| Total Calls (in) | Total incoming calls per disposition. | COUNT call type = inbound AND Recorded Disposition [custom] | Count |
| Percent Calls (in) | Percentage of inbound disposition count by total dispositions. | COUNT call type = inbound AND Recorded Disposition [custom] / Count call type = inbound AND All Recorded Dispostions [custom] | Percentage |
| Total Calls (out) | Total outgoing calls per disposition. | COUNT call type = outbound AND Recorded Disposition [custom] | Count |
| Percent Calls (out) | Percentage of outbound disposition count by total dispositions. | COUNT call type = outbound AND Recorded Disposition [custom] / Count call type = outbound AND All Recorded Dispostions [custom] | Percentage |
Updated almost 5 years ago