Studio Flow Execution Report

This report details how many times a flow was triggered, with information regarding each step that was executed.

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Note
The data freshness of the Studio Flow Execution Report is 5 minutes.

Report Fields

Field	Description
Call_SID	Internal carrier assigned identifier used for troubleshooting purposes.
Flow Execution ID	The flow execution's unique identification number.
Interaction ID	The interaction's unique identification number.
Destination Number	Number called by the caller.
Origin Number	Caller's number.
Flow Definition Name	Name of the executed flow.
Flow Definition ID	The flow's unique identification number.
Component Title	Studio component's name.
Executed Step Name	Step's name configured in the flow.
Exit Name	Component's exit name.
Time In Step Execution	Step's execution duration.
Step Execution Started Time	Time when the step's execution started.
Flow Execution Finished Time	Time when the flow's execution finished.
Step Execution Order	Sequence number of the step in the interaction execution.

Hidden Exits

Apart from the predefined, user-facing list of exits of each step, there are some hidden exits that may also show up on this report.

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Note
The following table documents the behavior of the latest versions of the Studio components hidden exits. For information on the visible exits, please check our Studio advanced documentation.

Exit name	Components using it	What does it mean?
ok	Forward to External End flow	The step is executed as expected, resulting in the flow termination. In the case of "Forward to External", it means that the call to the configured number was finished.
call_aborted	Assignment and Dial Callback	In "Assignment and Dial", it means that the agent hangs up the call during a blind transfer (when using Conversations and if the voicemail setting is "Always active"). In Callback, it occurs when the agent answers the call and hangs up while the contact person (the caller) is being dialed, or during a blind transfer from Agent A to Agent B, in which Agent B rejects the call (with voicemail setting enabled).
agent_rejected	Callback	The agent rejects the call.
contact_rejected	Callback	The contact person rejects or does not answer the call.
room_finished	Assignment and Dial Play Audio Standard IVR Input IVR Forward to External	The contact person hangs up the call.
blacklist	Inbound Voice	When the caller ID is part of the blocked phone numbers in Admin/Preferences.
completed	Voicemail	Voicemail has been recorded successfully.
failed	Voicemail	Contact person did not leave a voicemail.
queue_size_limit_reached	Assignment and Dial Callback	The operational queue size limit on Studio is reached and new requests for matching are blocked. The call is hung up.
transfer_to_flow	Assignment and Dial	The call was transferred to a Studio flow.

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Note
Unexpected component failures follow an “error“ exit, which is now visible and able to be configured by Flow Administrators. For more detailed information on the new Studio components' “Error Handling” section, please refer to Talkdesk Studio Advanced Documentation.