Studio Flow Execution Report

This report details how many times a flow was triggered, with information regarding each step that was executed.

Report Fields

Field

Description

Call_SID

Internal carrier assigned identifier used for troubleshooting purposes.

Interaction ID

The call's unique identification number.

Destination Number

Number called by the caller.

Origin Number

Caller's number.

Flow Definition Name

Name of the executed flow.

Flow Definition ID

The flow's unique identification number.

Component Title

Studio component's name.

Executed Step Name

Step's name configured in the flow.

Exit Name

Component's exit name.

Time In Step Execution

Step's execution duration.

Step Execution Started Time

Time when the step's execution started.

Flow Execution Finished Time

Time when the step's execution finished.

Step Execution Order

Sequence number of the step in the call execution.

Hidden Exits

Apart from the predefined, user-facing list of exits of each step, there are some hidden exits that may also show up on this report.

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Note

The following table documents the behavior of the latest versions of the Studio components hidden exits. For information on the visible exits, please check our Studio advanced documentation.

Exit name

Components using it

What does it mean?

ok

Forward to External

End flow

The step is executed as expected, resulting in the flow termination.

In the case of "Forward to External", it means that the call to the configured number was finished.

call_aborted

Assignment and Dial

Callback

In "Assignment and Dial", it means that the agent hangs up the call during a blind transfer (when using Callbar and the voicemail setting is always active).

In Callback, it occurs when the agent answers the call and hangs up while the contact person is being dialed or during a blind transfer from Agent A to Agent B, in which Agent B rejects the call (with voicemail setting enabled).

agent_rejected

Callback

The agent rejects the call.

contact_rejected

Callback

The contact person rejects or does not answer the call.

room_finished

Assignment and Dial

Play Audio

Standard IVR

Input IVR

Forward to External

The contact person hangs up the call.

blacklist

Inbound Voice

When the caller ID is part of the blocked phone numbers in Admin/Preferences.

completed

Voicemail

Voicemail has been recorded successfully.

failed

Voicemail

Contact person did not leave a voicemail.

queue_size_limit_reached

Assignment and Dial

Callback

The operational queue size limit on Studio is reached and new requests for matching are blocked. The call is hung up.

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Note

Unexpected component failures follow an “error“ exit, which is now visible and able to be configured by Flow Administrators. For more detailed information on the new Studio components' “Error Handling” section, please refer to Talkdesk Studio Advanced Documentation.