Usage by Rate Report

The Usage by Rate report offers a breakdown of charges to the account based on rates. The default date range for the report is the previous month.

The following fields are available in this report and for extraction:

Account nameName of the accountString
Charge monthThe month in which the charge occurredString
Rate descriptionRate as per the description field in the rate cardString
Usage typeCategory of usageString
TypeAdditional information on usage typeString
DirectionDirection of the callString
ResolutionResolution of the callString
Price per incrementPrice per increment as per the rate cardNumber
IncrementThe increment in which the charge is appliedNumber
Unit of measureUnit of measure applicable to the usage typeString
Total charged incrementsNumber of increments that were chargedNumber
Total charged amountThe amount charged for the rateNumber
CurrencyCurrency of the accountString