WFM Team Schedules Report
| Name | Description | Type | Format | Section | Filter | Field |
|---|---|---|---|---|---|---|
| Agent Name | Name of the agent | String | Agent Fields | Yes | Dimension | |
| Agent ID | ID of the agent | String | Agent Fields | Yes | Dimension | |
| Agent Queues | List of queues associated to the agent | String | Agent Fields | Yes | Dimension | |
| Agent Team | Name of the team the agent belongs to | String | Agent Fields | Yes | Dimension | |
| Event Type Name | Type of event such as “E-mail, Phone, Lunch” | String | Scheduled Event Fields | Yes | Dimension | |
| Event Start Time | Timestamp when the event started | Date Time | yyyy-mm-dd hh:mm:ss | Scheduled Event Fields | Yes. The filter name is “Date” | Dimension |
| Event End Time | Timestamp when the event ended | Date Time | yyyy-mm-dd hh:mm:ss | Scheduled Event Fields | No | Dimension |
| Event Duration (min) | Measured in minutes | Number | Scheduled Event Fields | No | Dimension | |
| Event Pay Status | Displays if the event is Paid or Unpaid | String | Scheduled Event Fields | Yes | Dimension | |
| Event Type Usage | Displays if the event is a Shift or a Break | String | Scheduled Event Fields | Yes | Dimension | |
| Created At | Timestamp of when the event is created | Date Time | yyyy-mm-dd hh:mm:ss | Scheduled Event Fields | No | Dimension |
| Updated At | Timestamp of when the event is updated | Date Time | yyyy-mm-dd hh:mm:ss | Scheduled Event Fields | No | Dimension |
| Event ID | Unique ID of the event | String | Scheduled Event Fields | No | Dimension |
Updated 2 months ago