Talkdesk Phone Call Reports

Overview

This report is available for accounts with Talkdesk Phone, listing all Talkdesk Phone calls that have been made and/or received during a period of time, as well as detailed information about each one: date and time, type, user, call resolution, talk time, among others.

Filters

The filters available in the Talkdesk Phone Calls Report are:

Date.
Timezone.
Phone Number.
Interaction ID.
Resolution.
User ID.
User name.

Data

Metric Name	Description	Calculation	Metric Type	Perspective
Interaction ID	Unique ID that can reference single or multiple related call legs, ex.: Intra-account calls, conference calls, ring group calls, call transfers, among others.	No calculation	String	User
Call ID	Unique ID that references a single call leg.	No calculation	String	User
Direction	Direction of the call: inbound or outbound.	No calculation	Inbound/Outbound	User
Start time	Date and time of the start of the call, according to the defined timezone.	No calculation	Date time	User
End time	Date and time of the end of the call, according to the defined timezone.	No calculation	Date time	User
Caller number	DID number (for calls involving external numbers) or extension (for intra-account calls) of the caller.	No calculation	Number	User
Callee number	DID number (for calls involving external numbers) or extension (for intra-account calls) of the caller.	No calculation	Number	User
User ID	Unique ID that references the user involved/responsible for the call.	No calculation	String	User
Talk time(s)	Duration of the talk time in seconds.	No calculation	Time in seconds	User
Resolution	Resolution of the call (Normal Clearing, Canceled on Origin, Temporary Failure, No-answer, Call rejected, Miscellaneous, User Busy).	No calculation	String	User
Category	Category of the call on-net, if intra account call, or off-net, if involving external numbers.	No calculation	One-net/Off-net	User
Conference	If the call leg is part of a conference call (yes or no).	No calculation	Yes/No	User
Username	Name of the user involved/responsible for the call.	No calculation	String	User