Disposition Codes (inbound and outbound)

Total volume and percentage of calls per inbound / outbound disposition.

These are the available filters in the Inbound / Outbound Disposition Report:

  • Call Ring Group
  • Date
  • Phone Number
  • Dedicated Line
  • Timezone
  • Inbound / Outbound Disposition

Metric Name

Description

Calculation

Metric Type

Perspective

Disposition Name

List of the inbound or outbound dispositions set by the user.

No calculation

String

Queue

Calls per Disposition Code

Number of calls for each disposition.

COUNT calls with Disposition X [custom] / COUNT all calls with dispositions * 100

Count

Queue

Percent of Calls per Disposition Code

Percentage of calls for each disposition.

COUNT calls with Disposition X [custom] / COUNT all calls with dispositions * 100

Percentage

Queue