Disposition Codes (inbound and outbound)
Total volume and percentage of calls per inbound / outbound disposition.
These are the available filters in the Inbound / Outbound Disposition Report:
- Call Ring Group
- Date
- Phone Number
- Dedicated Line
- Timezone
- Inbound / Outbound Disposition
| Metric Name | Description | Calculation | Metric Type | Perspective |
|---|---|---|---|---|
| Disposition Name | List of the inbound or outbound dispositions set by the user. | No calculation | String | Queue |
| Calls per Disposition Code | Number of calls for each disposition. | COUNT calls with Disposition X [custom] / COUNT all calls with dispositions * 100 | Count | Queue |
| Percent of Calls per Disposition Code | Percentage of calls for each disposition. | COUNT calls with Disposition X [custom] / COUNT all calls with dispositions * 100 | Percentage | Queue |
Updated almost 5 years ago