Case History
Detailed metrics and field information for case management.
| Field Name | Description | Type | Format | Filter |
|---|---|---|---|---|
| About | Pre-defined field to track the type or purpose of the case | String | Yes | |
| Assignee | Name of the assignee that the case is assigned. | String | Yes | |
| Case ID | Case’s unique ID. | String | Yes | |
| Case Number | Case number that is used by customers. (e.g.: 1, 2, 3, etc.) | String | Yes | |
| Created Time | Time that the case was created. | Date | yyyy-mm-dd hh:mm:ss | Yes |
| Custom Fields | Custom case fields | Json | Yes | |
| Description | Case Description | String | Yes | |
| Form | The case form used by the case. | String | Yes | |
| Group | Name of the group where the case is assigned. | String | Yes | |
| Is Deleted | It indicates whether this case has been deleted. | String | Yes or No | Yes |
| Occurred At | Last updated time of this record. | Date | yyyy-mm-dd hh:mm:ss | Yes |
| Priority | Case’s priority. The priority can be Low, Normal, High, Urgent | String | Yes | |
| Requester Name | Name of the user who is asking for support through a case. The request could come from a contact or an agent. | String | Yes | |
| Resolved Time | Time that the case was resolved. | Date | yyyy-mm-dd hh:mm:ss | Yes |
| Solve Reason | Reason that the case was resolved | String | Yes | |
| Status | Status of the case. The status can be New, Open, Pending, On-hold, Resolved | String | Yes | |
| Subject | Subject of the case. | String | Yes |
Updated 6 months ago
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