Digital Engagement: DNC (Do Not Contact) Dataset
Review the Digital DNC dataset fields used to track messaging consent status and audit updates across contacts.
Use the Digital DNC (Do Not Contact) dataset to review contact consent fields across messaging products and audit how each status was updated.
Fields
| Name | Description | Type | Format | Section | Filter | Field |
|---|---|---|---|---|---|---|
| Contact ID | Unique identifier for the contact within Talkdesk. | string | — | Contact Info | Yes | dimension |
| Contact Name | Name of the contact. Falls back to Contact ID if name is unavailable. | string | — | Contact Info | Yes | dimension |
| Product | The primary messaging channel (e.g., SMS, WhatsApp, Email). | string | — | Messaging Consent | Yes | dimension |
| Sub-Product | Specific service used (e.g., RCS, Digital SMS, Talkdesk). | string | — | Messaging Consent | Yes | dimension |
| Current Status | The most recent opt-in or opt-out state for the contact. | string | — | Messaging Consent | Yes | dimension |
to | The target address receiving the message (the "To" address). | string | — | Messaging Consent | Yes | dimension |
from | The source address that sent the message (the "From" number/ID). | string | — | Messaging Consent | Yes | dimension |
| Operator | Who performed the action: User (Contact), Admin, or System. | string | — | Audit Trail | Yes | dimension |
| Operate Type | Method of update: Triggered by user, Manual Add, or System Import. | string | — | Audit Trail | Yes | dimension |
| Last Updated At | Timestamp of the most recent change to the opt-in/out status. | datetime | yyyy-mm-dd hh:mm:ss | Audit Trail | Yes | dimension |
Updated 6 months ago
Did this page help you?