Explore the call-level dataset for the Talkdesk Advanced Dialer, including identifiers, campaign and list context, call mechanics, timing, dispositions, and agent details.
The dataset includes metrics related to individual calls placed through the Talkdesk Advanced Dialer. It provides visibility at the call-attempt level, with one record per dialed attempt for both connected and non-connected calls. Campaign managers, operations teams, and reporting/analytics users all have an interest in this dataset—to track campaign performance, agent productivity, contact outcomes, connectivity, and compliance.
🚧The source documentation defines an explicit type only for the internal/technical fields (account_id as String, partition_date as Integer). For all other fields, the Metric Type and Filter values below are inferred to match the conventions of the reference dataset and should be confirmed against the dataset's schema before publishing.
| Metric Name | Description | Metric Type | Filter |
|---|
| Advanced Dialer Interaction ID | The Advanced Dialer's own interaction ID. Populated for both connected and non-connected calls. | String | Yes |
| Interaction ID | Talkdesk interaction ID. Only populated for connected calls. | String | Yes |
| External Call ID | Call ID in Noetica. Only populated for connected calls. | String | Yes |
| Metric Name | Description | Metric Type | Filter |
|---|
| Campaign ID | Campaign ID in Noetica. | String | Yes |
| Campaign Name | Campaign name in Noetica. | String | Yes |
| List ID | List ID in Noetica. | String | Yes |
| List Name | List name in Noetica. | String | Yes |
| Record ID | Record ID in Noetica. | String | Yes |
| Metric Name | Description | Metric Type | Filter |
|---|
| Contact ID | Talkdesk contact ID. | String | Yes |
| Contact External ID | Customer/record ID in Noetica. Requires the ExternalId entity property to be configured in Campaign Manager. | String | Yes |
| Contact Phone Number | Number dialed. GDPR: redacted. | Number | Yes |
| CLI | Caller ID displayed to the contact. | String | Yes |
| Metric Name | Description | Metric Type | Filter |
|---|
| Dial Mode | Dialing mode used for the call. Possible values: Predictive, Preview. | String | Yes |
| Attempt Number | Attempt number within the campaign (for example, 2 if this is the second retry). | Number | Yes |
| Is Callback? | Yes if the call is a Noetica callback; No otherwise. | Bool | Yes |
| Advanced Dialer SIP Hangup Code | SIP hangup code for the call. | Number | Yes |
| Metric Name | Description | Metric Type | Filter |
|---|
| Call Started Time | When the contact picked up. For non-connected calls, the time the call was attempted. | Date time | Yes |
| Ringing at Customer | Seconds the call rang before pickup. Note: not consistently available for predictive dialing. | Number | |
| Call Finished Time | Date and time the call ended. Only populated for connected calls. | Date time | Yes |
| Total Duration | Call Finished Time − Call Started Time, in seconds. Only populated for connected calls. | Number | |
| Metric Name | Description | Metric Type | Filter |
|---|
| Agent Disposition | Disposition selected by the agent (sent from Noetica as "Call Result"). Connected calls only. | String | Yes |
| System Disposition | Dialer-generated disposition (for example, Connected, Not Connected). From Noetica's "Outcome" in the Billing Webhook. | String | Yes |
| Non-Connected Reason | Reason for non-connected calls. | String | Yes |
| Notes | Agent notes for the call. Connected calls only. GDPR: redacted. | String | |
| Metric Name | Description | Metric Type | Filter |
|---|
| Agent ID | Talkdesk agent ID. Connected calls only. | String | Yes |
| Agent Name | Talkdesk agent name. Connected calls only. GDPR: redacted. | String | Yes |
| Team Name | Noetica team name of the agent (pending Noetica API support). | String | Yes |
| Transferred Agent ID | Talkdesk agent ID of the transfer recipient. Blank if there was no transfer. | String | Yes |
| Transferred Agent Name | Talkdesk agent name of the transfer recipient. Blank if there was no transfer. | String | Yes |
