GDPR Status Report
The GDPR Status Report gives users a consolidated, customer-facing view of the General Data Protection Regulation (GDPR) data-subject requests submitted for their account. Each row represents a single request and shows where it is in its lifecycle, its regulatory deadline, and whether it is on track to be completed on time.
The consolidated status shown in this report is derived from the internal per-system processing. Multiple internal systems may work on a single request; the report rolls those up into one status so customers see a single, accurate outcome per request.
Request - The highest-level unit in this report. A request is a single GDPR action submitted for an account or a contact (for example, a "Right to be Forgotten" request). Each request is identified by a unique Request ID and is the element used for tracking and SLA monitoring.
Request Type - The kind of GDPR action being performed, such as Forget Contact (remove or redact the personal data associated with a contact).
Status (consolidated) - A single customer-facing status per request, derived from the internal per-system processing. A request may be worked on by several internal systems at once; the report rolls those internal outcomes up into one status so the customer sees a single, accurate result. The possible values are Received, In Progress, and Completed (defined in the field table below).
Target - The specific data identifier that the request acts on (for example, a contact_id).
SLA - The regulatory deadline (Due Date) by which a request must be completed. The SLA Health field indicates whether the request is on track to meet that deadline.
NoteThis report displays requests from the last 3 months only. To check the status of a request older than 3 months, please contact your Talkdesk representative.
Fields
| Name | Description | Type | Format | Section | Field | Metrics Calculation |
|---|---|---|---|---|---|---|
| Account ID | Unique identifier for the Talkdesk account the request belongs to. | string | GDPR Status | dimension | ||
| Request ID | Unique identifier for each GDPR request record. Used to consolidate the request's internal per-system outcomes into a single customer-facing status. | string | GDPR Status | dimension | ||
| Request Type | The type of GDPR action being performed for the request. Examples: Forget Contact, Delete Account. | string | GDPR Status | dimension | ||
| User ID | Unique identifier of the user associated with the request when available. | string | GDPR Status | dimension | ||
| Agent Name | Name of the user associated with the request when available. The name reflects the user's information at the time of the request. | string | e.g. First Last | GDPR Status | dimension | |
| Email address of the user associated with the request. | string | e.g. [email protected] | GDPR Status | dimension | ||
| Status | Consolidated, client-facing status of the request, derived from the internal per-system rows. Received - the request has been logged and validated, but anonymization work has not yet started (all internal rows pending). In Progress - the system is actively working the request; some systems are done while others are not (at least one internal row complete, at least one still pending). Completed - the data has been successfully removed or redacted across all applicable systems and the legal requirement has been met (every internal row is complete, skipped, or ignored; skipped/ignored count as complete because no actionable data remains in those systems). | string | Received / In Progress / Completed | GDPR Status | dimension | |
| Request Date | The date the request was logged and received. | date | yyyy-mm-dd | GDPR Status | dimension | |
| Due Date | The regulatory deadline by which the request must be completed. | date | yyyy-mm-dd | GDPR Status | dimension | |
| SLA Health | Indicates whether the request is on track to meet its SLA. On Track - the request is progressing and is not within the at-risk window. At Risk - the request is nearing or past its deadline, or has failed. Met - the request was completed within the SLA. | string | On Track / At Risk / Met | GDPR Status | dimension | At Risk = within 10 days of Due Date Met = request Completed within SLA. |
| Completion Date | The date the request was completed. Populated only for requests with a Status of Completed. | date | yyyy-mm-dd | GDPR Status | dimension | |
| Target | The data identifier the request acts on. Example: a cleaned contact_id. | string | GDPR Status | dimension |
Updated about 2 hours ago